Survait - Driving Consumer Insights
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Consumer Insights
Social Media
Reputation Management
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How important is it for you to know what guests really think about your brand before, during, and after dining at your restaurant?
It's common for restaurateurs
to rely on customer comment cards, Trip Advisor, and Facebook posts to judge how well their establishment is performing in the eyes of the guests. While all of these access points to commentary are valid, they do not account for guest expectations, delivery on value promise, and brand relationship.
Survait's methodology of building a complete guest perception and experience profile goes well beyond traditional approaches to polling through surveys and monitoring social media.
We incorporate a holistic process
that continuously engages guests, provides real-time, accurate information, and responds to guests in the appropriate fashion relative to their experience with the brand.
The process begins with an invigorating staff and management workshop prior to implementing the program. If lowering customer acquisition costs, gaining insight, building stronger guest relationships, and increasing repeat business interests you, you've come to the right place.